If you are not happy with your purchase or something went wrong, please talk to us first. We want to help.
How to ask for a refund
- Open the Contact page and choose AeroHub Connector Support.
- Tell us the email of your AeroHub Radar account, the date of the payment and, if you have it, the PayPal transaction ID.
- Explain why you are asking for a refund. If there is a problem with the app, tell us what happens: often we can fix it for you.
We look at every request one by one, following the Terms of Service of AeroHub Connector.
What happens if I get a refund?
- The money goes back to the payment method you used, through PayPal. Depending on your bank, it can take a few days to appear.
- You receive an email confirming the refund.
- The AeroHub Connector licence is removed from your account, so Discord Rich Presence stops working.
- The Feeder keeps working, because it is free for everyone.
When a refund is not possible
A refund can be refused, as the law allows, if the licence was cancelled because the Terms of Use were broken, for example by sharing or reselling the licence.
Please do not open a dispute first
If you open a dispute or a chargeback with PayPal or your bank without contacting us, the licence is removed while it is being reviewed. Contacting us first is the fastest way to solve the problem.