Question 1

What is AeroHub Connector?

Accepted Answer

AeroHub Connector is a desktop app for Windows and Mac made for Infinite Flight pilots. It runs quietly on your computer while you fly and does two things: it shows your flight on your Discord profile, and it can turn your computer into a virtual ADS-B antenna that feeds AeroHub Radar. 1. Your flight on Discord (Discord Rich Presence) When you fly in Infinite Flight, AeroHub Connector shows your flight live on your Discord profile, so your friends can see that you are flying and follow along.…

Question 2

How do I install AeroHub Connector on Windows or Mac?

Accepted Answer

AeroHub Connector works on Windows and on Mac. Below you will find the steps for each one. You can also follow the installation tutorial on the AeroHub Connector website. Install on Windows Works on Windows 10 and 11. It installs only for your user, so it does not ask for administrator access. 1. On the AeroHub Connector website, choose Download and then Download for Windows. You get the file AeroHub-Connector-Setup.exe. 2. Open the file. 3. If Windows shows a blue screen saying "Windows…

Question 3

How do I connect the app to my AeroHub Radar account?

Accepted Answer

AeroHub Connector works with your AeroHub Radar account. You sign in with the same account you use on AeroHub Radar. You never type your password inside the app: you approve the connection on the AeroHub Radar website instead, which is safer. Before you start - You need an AeroHub Radar account. If you do not have one yet, create it on aerohubradar.com. - Your account needs access to AeroHub Connector (a licence). You can get it on the AeroHub Connector website. How to connect 1. Open AeroHub…

Question 4

My flight is not showing on my Discord profile. What do I do?

Accepted Answer

When you fly in Infinite Flight, AeroHub Connector shows your flight on your Discord profile automatically. If it does not appear, go through this list. It solves almost every case. Quick checklist 1. The Discord desktop app is open on the same computer, and you are signed in. Discord in a web browser cannot show your flight. 2. In Discord, open Settings, then Activity Privacy, and make sure sharing your activity is turned on. 3. You are signed in to AeroHub Connector with your AeroHub Radar…

Question 5

How do I update AeroHub Connector?

Accepted Answer

AeroHub Connector can update itself, so you always have the newest version with the latest improvements and fixes. You do not need to download it again from the website. Automatic updates (recommended) Automatic updates are turned on when you install the app. This is how they work: 1. While AeroHub Connector is open, it checks for a new version as soon as it opens, and then every 30 minutes. 2. When a new version is out, the app downloads it in the background. 3. The app closes for a moment,…

Question 6

How do I buy a licence and which payment methods can I use?

Accepted Answer

An AeroHub Connector licence unlocks Discord Rich Presence (your flight on your Discord profile). You pay once and the licence is yours for good, with every update included. There is no subscription and no extra fees. The Feeder does not need a licence: it is free for everyone. How to buy 1. Go to the AeroHub Connector website and open Licence. 2. Click the buy button. You buy with your AeroHub Radar account, so sign in if you are asked to. If you do not have an account yet, create one on…

Question 7

On how many computers can I use my licence?

Accepted Answer

Your AeroHub Connector licence is personal and linked to your AeroHub Radar account. Can I use it on more than one computer? Yes. You can install AeroHub Connector on the computers you own, for example your desktop and your laptop, and on both Windows and Mac. Sign in with the same AeroHub Radar account on each computer and your licence works there. Can I share it? No. The licence is only for you. You cannot share it with, give it to, or sell it to other people, and you should not share your…

Question 8

How do I disconnect a computer from my account?

Accepted Answer

You can disconnect a computer in two ways: from the AeroHub Radar website (from anywhere), or from the app on that computer. From the AeroHub Radar website Use this if the computer is not with you, was sold, or you do not recognise it. 1. Sign in on aerohubradar.com. 2. Open your account and go to Connections. 3. You see the list of computers where AeroHub Connector is signed in, with the name of each computer and when it was last used. 4. Next to the computer you want to remove, click…

Question 9

I paid, but my licence is not active. What do I do?

Accepted Answer

Most licences are active a few moments after you pay. If yours is not, check the points below. 1. Is the payment still being reviewed? Sometimes PayPal needs to review a payment before it is confirmed. If this happens, you receive an email saying that PayPal is reviewing your payment. This usually takes a few minutes, but it can take up to 24 hours. Your licence is activated automatically as soon as PayPal confirms the payment, and you receive another email when it is done. You do not need to…

Question 10

Can I get a refund?

Accepted Answer

If you are not happy with your purchase or something went wrong, please talk to us first. We want to help. How to ask for a refund 1. Open the Contact page and choose AeroHub Connector Support. 2. Tell us the email of your AeroHub Radar account, the date of the payment and, if you have it, the PayPal transaction ID. 3. Explain why you are asking for a refund. If there is a problem with the app, tell us what happens: often we can fix it for you. We look at every request one by one, following the…

Question 11

What is the Feeder and how does it work?

Accepted Answer

The Feeder is a feature of AeroHub Connector that turns the app into a virtual ADS-B antenna. While you fly, it sends the data of your own aircraft to AeroHub Radar in real time, and helps make the live map more complete. The idea: real ADS-B antennas Real aircraft send radio messages called ADS-B, with their position, altitude, speed and heading. People on the ground can receive these messages with a small antenna. Flightradar24, the biggest flight tracker in the world, gets much of its data…

Question 12

Is the Feeder free, and what do I get for using it?

Accepted Answer

Yes, the Feeder is free for everyone. You do not need to buy anything to use it. What do I get? When the Feeder is active and sending data, you automatically get a free AeroHub Radar plan. It is our way of saying thank you for helping feed the live map, just like Flightradar24 gives a free premium account to people who share data from their ADS-B antenna. - You do not need to ask for the plan. It is added to your AeroHub Radar account automatically. - You keep the plan as long as you keep…

Question 13

What data does the Feeder send, and is it safe?

Accepted Answer

The Feeder only sends flight data about your own aircraft while you fly in Infinite Flight. Here is exactly what that means. What the Feeder sends The Feeder reads your aircraft from Infinite Flight, through the official Infinite Flight Connect API, and sends flight information to AeroHub Radar, for example: - The position of your aircraft (where it is on the map). - Altitude, speed and heading. - Other flight details that help show your flight correctly on the map. This is the same kind of…

Question 14

How do I upload a photo?

Accepted Answer

Before you upload, please read the Upload Guidelines. They explain which screenshots are accepted, so your photo is not rejected. The guidelines are not fixed forever: we update them from time to time, only when it is needed (this does not happen often). The date of the last update is shown at the top of the guidelines page, so check it again before you upload. 1. Sign in on AeroHub Photos. Click Sign In or Register at the top right of the page. 2. If you do not have an account yet, click…

Question 15

Why was my photo rejected?

Accepted Answer

Every photo sent to AeroHub Photos is checked by a person from our team, called a screener. The screener looks at the picture and at the information you wrote, and compares them with our Upload Guidelines. If something does not follow the guidelines, the photo is rejected. A rejection is not a punishment. It only means that this photo, as it is now, cannot go into the gallery. Most rejections are easy to fix, and you can always try again with a better photo. Where can I see why my photo was…

Question 16

How long does it take for my photo to be reviewed?

Accepted Answer

Every photo you send is checked by a real person from our team, called a screener. Photos are checked one by one, in the order they arrive (with a few exceptions, explained below). This is why your photo does not appear in the gallery right away. How long does it take? - Most photos are reviewed in about 20 to 24 hours. - It can take up to 72 hours (3 days). - When a lot of photos are sent at the same time, it can take longer than 72 hours. This does not happen often, but it can happen. Right…

Question 17

What size and format should my photo be?

Accepted Answer

Before you upload, make sure your screenshot follows the rules below. If it does not, the Upload page will show an error, or a screener may reject the photo. These rules almost never change, so you can trust this page. The short version - File type: JPG only (files that end in .jpg or .jpeg). - Shape: 16:9 (the same shape as a TV or a computer screen). - Smallest size: 1280 × 720 pixels. - Width saved on AeroHub Photos: up to 1920 pixels. - File size: minimum 250 KB, maximum 10 MB. - Best…

Question 18

The aircraft or livery I need is not in the list. What do I do?

Accepted Answer

When you upload a photo, you choose the aircraft and the livery (paint job) from lists. Sometimes the one you need is not there yet. This is normal, and there is always a way to upload your photo. Why is it not in the list? Our lists of aircraft and liveries come from the official Infinite Flight data. AeroHub Group is an independent community project, and we are very thankful that Infinite Flight shares this data with the community. When Infinite Flight releases an update with new aircraft or…

Question 19

I uploaded a photo, why is it not showing on AeroHub Radar?

Accepted Answer

AeroHub Photos and AeroHub Radar work together. When you upload a photo of an aircraft to AeroHub Photos, it can also appear on AeroHub Radar, on the card of that aircraft when someone clicks it on the map. But not every photo on AeroHub Photos appears on AeroHub Radar. AeroHub Radar has its own rules, because its cards need a clear picture of the whole aircraft and its livery. Here are all the reasons why your photo may not appear. 1. Your photo has not been approved yet Every photo is first…

Question 20

What is the difference between Aircraft and Airport photos?

Accepted Answer

AeroHub Photos has two galleries: Aircraft and Airport. When you upload, you choose one of them at the top of the form, under Select Category. The difference is simple: it depends on what the main subject of your photo is. Aircraft photos The main subject is one aircraft. The photo shows that aircraft clearly, so people can see its type, airline and livery. - You fill in the registration, the aircraft, the airline and the livery. - These photos appear in the Aircraft gallery. - If they follow…

Question 21

How do badges and statistics on my profile work?

Accepted Answer

Badges are small awards that appear on your photographer profile. They work like levels: the more you share and the more different things you photograph, the more badges you unlock. They are a fun way to show your progress and to motivate you to explore new aircraft, airlines and airports. You can see every badge, and what you need to unlock it, on the Badges page. How do I get a badge? You do not need to ask for a badge. It is all automatic: - When one of your photos is approved, AeroHub…

Question 22

An aircraft is showing the wrong photo or registration. How can I report it?

Accepted Answer

Sometimes an aircraft on AeroHub Radar or AeroHub Photos shows a photo that does not belong to it, or a photo has the wrong registration, aircraft type, airline or livery. Our screeners check every photo, but mistakes can still happen. Thank you for helping us keep the information correct! What can be wrong? - The photo shows a different aircraft than the one on the card (for example, the card is for an A320, but the photo shows a 737). - The registration on the photo is not the same as the…

Question 23

Who owns my photos and how am I credited?

Accepted Answer

We want to be simple and honest about this. Who is the author of my photos? You are. The author of a photo is always the photographer who took it, and that will never change. Your name is always shown with your photos. What is the role of AeroHub Photos? AeroHub Photos is the platform where your photos are published. It belongs to AeroHub Group. We store your photos on our server, show them in the gallery and on AeroHub Radar, and take care of them for you. When you publish a photo on AeroHub…

How can we help?

AeroHub Photos (2)

Uploading photos (5)

Gallery and profile (5)

AeroHub Connector (3)

Getting started (5)

Licence and payments (5)

Feeder (3)