Most licences are active a few moments after you pay. If yours is not, check the points below.
1. Is the payment still being reviewed?
Sometimes PayPal needs to review a payment before it is confirmed. If this happens, you receive an email saying that PayPal is reviewing your payment. This usually takes a few minutes, but it can take up to 24 hours. Your licence is activated automatically as soon as PayPal confirms the payment, and you receive another email when it is done. You do not need to do anything.
2. Are you using the same account?
Your licence is added to the AeroHub Radar account you used to buy it. Make sure you are signed in to AeroHub Connector with that same account.
- In the app, open Account and check which account is signed in.
- If it is a different account, sign out and sign in again with the account you used to buy.
3. Refresh the app
Close AeroHub Connector completely and open it again. The app checks your licence when it opens.
4. Did you receive the receipt?
After a confirmed payment, you receive a receipt by email. Check your spam or junk folder too. If PayPal shows that the payment failed or was cancelled, no licence is added and you are not charged. You can simply try again.
Still not active?
Contact us, choose AeroHub Connector Support, and tell us:
- The email of your AeroHub Radar account.
- The date of the payment.
- The PayPal transaction ID, if you have it (you can find it in your PayPal receipt).
We will check your payment and activate your licence. Please do not pay a second time while you wait.